Terms of Service
Overview
This website is operated by ProwisePet. Throughout the site, "we", "us" and "our" refer to ProwisePet. By using this website, you agree to be bound by these Terms of Service, along with any additional policies referenced here or linked from this page.
Please read these terms carefully before using our website or placing an order. If you don't agree with any part of these terms, please don't continue to use the site.
We may update these Terms of Service from time to time by posting changes to this page. Continuing to use our website after any changes have been posted means you accept those changes — it's your responsibility to check back periodically.
Our store is hosted on Shopify Inc., who provide the e-commerce platform that lets us sell our products to you.
1. Use of Our Site
By using this site, you confirm that you're at least the age of majority in your place of residence, or that you have permission from a parent or guardian to use the site. You agree not to use our products or services for any unlawful purpose, and not to violate any applicable laws while using our site, including copyright law. Uploading viruses or malicious code of any kind is strictly prohibited. Breaching these terms may result in immediate suspension of your access to our services.
2. General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason. Please note that data you submit (excluding payment details) may be transmitted over open networks; card details, however, are always encrypted. You agree not to copy, resell, or otherwise exploit any part of our website or services without our written permission.
3. Accuracy of Information
We do our best to keep the information on this site accurate and current, but we can't guarantee it's always error-free or fully up to date. Content on this site is provided for general informational purposes and shouldn't be relied on as the sole basis for any decision. Any use of the information on this site is at your own risk. We may update the content of this site at any time, without any obligation to do so.
4. Changes to Products, Services and Prices
Prices for our products may change at any time without notice. We may also modify, suspend or discontinue any part of our service at any time, and we won't be liable to you or any third party for doing so.
5. Products
Some products may only be available online and in limited quantities, and are subject to our Refund Policy. We've done our best to accurately represent our product images and colours, but can't guarantee that every screen will display them identically.
We reserve the right to limit sales of our products to any person, region or order — including limiting quantities per customer, household, or order — and to discontinue any product at any time, at our discretion.
6. Accuracy of Billing and Account Information
We reserve the right to refuse or cancel any order, including orders that appear to be placed by resellers or distributors, or that use duplicate account, billing or shipping details. You agree to provide accurate, current information when placing an order, and to keep your account details up to date so we can contact you and process your order correctly.
7. Third-Party Tools and Links
We may provide access to third-party tools that we don't control or monitor, and which are provided "as is" without any warranty from us. Our site may also contain links to third-party websites that we're not responsible for — please review their own terms and policies before engaging with them.
8. Comments and Feedback
If you send us feedback, suggestions, or other submissions, you agree that we may use them freely, without any obligation to compensate you or keep them confidential. You're responsible for ensuring anything you submit doesn't violate any law or infringe on anyone else's rights.
9. Personal Information
Any personal information you submit to us is handled in accordance with our Privacy Policy.
10. Errors and Omissions
Occasionally, our site may contain errors relating to product details, pricing, or availability. We reserve the right to correct these at any time, including after an order has been placed, without prior notice.
11. Prohibited Uses
You may not use our site for any unlawful purpose, to infringe on our or anyone else's intellectual property, to harass or discriminate against others, to submit false information, to upload malicious code, to collect other users' personal data without consent, or to otherwise interfere with the security or functioning of our website. Violating any of these may result in termination of your access to our services.
12. Disclaimer of Warranties; Limitation of Liability
We don't guarantee that use of our service will be uninterrupted or error-free, and it's provided "as is" without warranties of any kind. To the fullest extent permitted by law, ProwisePet and our team won't be liable for any indirect, incidental, or consequential damages arising from your use of our service or products.
13. Indemnification
You agree to hold ProwisePet harmless from any claims arising out of your breach of these Terms, or your violation of any law or third-party right.
14. Severability
If any part of these Terms is found to be unenforceable, that part will be limited or removed to the minimum extent necessary, and the rest of these Terms will remain in effect.
15. Termination
These Terms remain in effect until terminated by either party. We may suspend or terminate your access to our services at any time if we believe you've violated these Terms.
16. Entire Agreement
These Terms of Service, along with any policies posted on our site, make up the entire agreement between you and ProwisePet regarding your use of our services, superseding any prior agreements or communications.
17. Governing Law
These Terms of Service are governed by the laws of United Kingdom.
18. Changes to These Terms
We may update these Terms at any time by posting changes to this page. Continuing to use our site after changes are posted means you accept the updated Terms.
19. Contact Us
Questions about these Terms of Service can be sent to us at support@prowisepet.com.