Refund Policy
We offer a 365-day return policy — you have 365 days from the date you receive your order to request a return.
If the seal on your tub hasn't been broken, we'll give you a full product refund, minus a return shipping fee of [£4]. To start a return, email us at support@prowisepet.com with:
- Your order number
- The address you'll be shipping the return from
We'll send you a prepaid return shipping label to print and use.
To be eligible for a return, your item needs to be in the same condition you received it — unused, unopened, and in its original packaging — along with your proof of purchase. Items sent back without first requesting a return won't be accepted.
Damages and issues
Please check your order as soon as it arrives, and let us know straight away at support@prowisepet.com if anything is defective, damaged, or incorrect, so we can sort it out for you.
Exceptions
As our products are a consumable item, we're unfortunately unable to accept returns on tubs that have already been opened, except where covered by our Money-Back Guarantee below. We also don't offer refunds on sale items or gift cards.
Refunds
Once we've received and checked your return, we'll let you know if it's been approved. If approved, you'll be refunded automatically to your original payment method — please allow a few extra days for your bank to process it.
365-Day Money-Back Guarantee
If you've given the chews daily to your dog for up to 365 days and aren't happy with the results, we'll refund your original purchase.
To qualify, please get in touch within the 365-day window, having used the product daily as directed.
One opened tub per household: Because our chews are a consumable product, the Money-Back Guarantee can only be applied to one opened tub per household. For most dogs, a single tub is enough to know whether the formula is working — and once opened, a tub can't be resold. If you ordered more than one tub and it isn't right for your dog, we'll apply the guarantee to one opened tub; any additional unopened tubs can be returned under our standard return policy above.
We're not able to offer a refund if:
- Your dog doesn't take to the taste straight away — try mixing the chew into their regular food, as it's just as effective either way.
- You didn't check the ingredients list before giving it to your dog and later noticed an allergy — the full ingredients list is available both on our website and on the tub, and it's important to check this is right for your dog beforehand.
- You get in touch more than 365 days after receiving your order.
Questions?
If you have any questions about a return, refund, or our guarantee, email us any time at support@prowisepet.com.